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Exam ITIL Practitioner topic 1 question 21 discussion

Actual exam question from ITIL's ITIL Practitioner
Question #: 21
Topic #: 1
[All ITIL Practitioner Questions]

Which is an example of using the communication principle "˜timing and frequency matter'?

  • A. Repeating a training video in a variety of languages because there are staff in different countries.
  • B. Creating a multi-media briefing to update all staff on major changes to organizational structure.
  • C. Repeating a presentation to allow for the hours of work in a global organization.
  • D. Creating a targeted bulletin that allows different staff groups to feedback on improvement opportunities.
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Suggested Answer: D 🗳️
by asa2005eg at April 9, 2020, 2:05 p.m.

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Leonhart
3 years, 11 months ago
A and C doesn't feel that they have the timing and frequency (repeating in a certain timeframe) right. B has the timing right, but not the frequency (all staff really neccessary?) D has the best example in both timing and frequency
upvoted 1 times
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Srini_ganeshan
4 years, 5 months ago
I feel the same because it includes frequency
upvoted 1 times
Weapon_X
4 years, 2 months ago
In that case, C is also correct.
upvoted 1 times
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asa2005eg
4 years, 7 months ago
A for common sense
upvoted 1 times
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