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Exam ITILFND All Questions

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Exam ITILFND topic 1 question 22 discussion

Actual exam question from ITIL's ITILFND
Question #: 22
Topic #: 1
[All ITILFND Questions]

Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

  • A. 1, 2 and 4 only
  • B. 2, 3 and 4 only
  • C. 1, 3 and 4 only
  • D. 1, 2 and 3 only
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Suggested Answer: A 🗳️

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HTTPS_Error_404
1 day, 18 hours ago
Selected Answer: D
According to service operation practices, the most commonly described service desk organizational structures include centralized service desk, local service desk, and virtual service desk
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