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Exam ITILFND All Questions

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Exam ITILFND topic 1 question 205 discussion

Actual exam question from ITIL's ITILFND
Question #: 205
Topic #: 1
[All ITILFND Questions]

Which of the following is the BEST description of a centralized service desk?

  • A. The desk is co-located within or physically close to the user community it serves
  • B. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
  • C. The desk provides 24 hour global support
  • D. There is a single desk in one location serving the whole organization
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Suggested Answer: D 🗳️

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Tomik
4 years, 5 months ago
B would be virtual SD
upvoted 2 times
...
ifex380
4 years, 9 months ago
answer Should be B
upvoted 1 times
...
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