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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 354 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 354
Topic #: 1
[All ITILFND V4 Questions]

Which of the following is a necessity to a successful service level agreement (SLAs)?

  • A. The language and terms used in the SLA should be commonly understood by all parties
  • B. Base the SLA on system-based metrics that are useful to the service provider
  • C. In order to promote consistent service, they should be earned forward, unchanged, from one year to the next
  • D. Vague targets, such as those related to user experience, should be avoided
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Suggested Answer: A 🗳️
by dvalsa at Oct. 13, 2024, 7:18 p.m.

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dvalsa
1 month, 1 week ago
Selected Answer: A
A. The language and terms used in the SLA should be commonly understood by all parties. Clear and understandable language ensures that all stakeholders, including the service provider and the customer, have a mutual understanding of the terms, expectations, and obligations outlined in the SLA. This clarity is essential for effective communication and compliance.
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