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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 255 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 255
Topic #: 1
[All ITILFND V4 Questions]

Which facilitates outcomes that customers want to achieve?

  • A. Service
  • B. Warranty
  • C. Organization
  • D. IT asset
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Suggested Answer: A 🗳️

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Sritech
2 weeks, 6 days ago
Selected Answer: A
A service is defined as a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. Services are designed to meet the needs of customers and support their desired outcomes.
upvoted 1 times
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DH333
2 months ago
Selected Answer: A
Keyword is "facilitate"
upvoted 3 times
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A (35%)
C (25%)
B (20%)
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