Which statement about the purpose of the Monitoring and event management practice is TRUE?
A.
Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
B.
Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
C.
Systematically observe services and service components, and record and report selected changes of state identified as events
D.
Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
C. Systematically observe services and service components, and record and report selected changes of state identified as events
This statement accurately represents the purpose of the Monitoring and Event Management practice in ITIL v4. Monitoring and Event Management involves the continual observation of services and service components to detect, analyze, and determine the significance of changes in state (events), ensuring that the services operate effectively and efficiently.
C is the correct answer
A - Incident management
B - Service request management
C - Monitoring and event management
D - Change management
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