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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 342 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 342
Topic #: 1
[All ITILFND V4 Questions]

A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?

  • A. Incident management
  • B. Service level management
  • C. Service request management
  • D. Change enablement
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Suggested Answer: C 🗳️

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ikothari
1 year, 3 months ago
Selected Answer: C
a request for information (for example, how to create a document or what the hours of the office are)
upvoted 3 times
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