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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 335 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 335
Topic #: 1
[All ITILFND V4 Questions]

What are the KEY stakeholder groups that service providers should cooperate with?

  • A. Suppliers
  • B. Customers
  • C. Relationship managers
  • D. Developers
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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Oo_Cc
1 year ago
Selected Answer: B
Ref: 4.3.4.1 "The first and most obvious stakeholder group is the customers. The main goal of a service provider is to facilitate outcomes that its customers are interested in, so the customers have a large stake in the service provider’s ability to manage services effectively"
upvoted 3 times
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bdemps98
1 year, 2 months ago
Selected Answer: B
Customers, so B. 223 should also be B.
upvoted 1 times
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proslovem
1 year, 2 months ago
Now this same question so repeated again and the right answer have been chosen this time round (Customers )
upvoted 2 times
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Therealjosh
1 year, 4 months ago
The most important stakeholder who is quite visible is the customer. The service provider has to ensure delivering outcomes that facilitate the customer to accomplish their goals. To achieve this, there has to be interaction & collaboration across stakeholder groups that include the team, partner & suppliers.
upvoted 3 times
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Nyahyong
1 year, 4 months ago
Selected Answer: B
This same question is found in 223 and the answer there is (C) Relationship Managers. I think the right answer is B (Customers)
upvoted 3 times
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A (35%)
C (25%)
B (20%)
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