A service request is a user-initiated request for information, access, or a standard change that is pre-approved and low-risk. Examples include:
Requests for access to resources (e.g., access to a file or application).
Requests for information (e.g., documentation or FAQs).
Routine actions (e.g., password resets or new user onboarding).
Breakdown of other options:
A. A request for normal operation to be restored: Incorrect. This describes an incident, which is an unplanned interruption to a service.
B. A request to implement a security patch: Incorrect. This is a change request, as it involves modifying a service or component.
D. A request to investigate the cause of an incident: Incorrect. This is part of problem management, focusing on identifying and resolving the root cause of incidents.
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haverner
2 months, 3 weeks agoTlab97271
1 year, 7 months ago