Exam ITILFND V4 topic 1 question 222 discussion

The Service Request Management practice is responsible for handling all pre-defined, user-initiated service actions, such as: Requests for information (e.g., FAQs, documentation). Access to resources (e.g., user account creation). Changes to services within standard guidelines (e.g., password resets or software installations). These actions are typically low risk, repeatable, and handled through a streamlined process. Breakdown of other options: A. Deployment management: Incorrect. This practice is focused on deploying new or changed components to the live environment. B. Incident management: Incorrect. Incident management focuses on resolving unplanned interruptions to services or reducing their impact, not handling predefined user requests. C. Service level management: Incorrect. This practice manages agreements related to service levels and performance but does not directly handle service requests.

D. Service request management