Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and known errors.
Ref: 5.2.8
"The purpose of the problem management practice is to reduce the likelihood
and impact of incidents by identifying actual and potential causes of incidents,
and managing workarounds and known errors"
The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
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