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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 231 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 231
Topic #: 1
[All ITILFND V4 Questions]

Which is a key requirement for a successful service level agreements (SLAs)?

  • A. They should be written using language and terms which all parties will understand
  • B. They should be based on system-based metrics which are useful to the service provider
  • C. They should be carried forward, unchanged, from one year to the next to enable consistent service
  • D. They should avoid ambiguous targets such as those relating to user experience
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Suggested Answer: A 🗳️
by randy227 at March 28, 2023, 7:28 a.m.

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randy227
1 year, 8 months ago
Selected Answer: A
5.2.15.1 They must be simply written and easy to understand and use for all parties.
upvoted 3 times
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A (35%)
C (25%)
B (20%)
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