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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 303 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 303
Topic #: 1
[All ITILFND V4 Questions]

What is the difference between the 'incident management' and 'service desk' practices?

  • A. Incident management resolves issues, service desk investigates the underlying causes of issues
  • B. Incident management restores service operation, service desk provides communication with users
  • C. Incident management manages interruptions to services, service desk monitors achieved service quality
  • D. Incident management resolves complex issues, service desk resolves simpler issues
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Suggested Answer: B 🗳️
by Boxbot at March 27, 2023, 12:01 a.m.

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Boxbot
1 year, 8 months ago
Selected Answer: B
5.2.5 Incident management The purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible.
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