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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 306 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 306
Topic #: 1
[All ITILFND V4 Questions]

Why should a service level agreement include bundles of metrics?

  • A. To reduce the number of metrics that need to be measured and reported
  • B. To help focus on business outcomes, rather than operational results
  • C. To ensure that the service levels have been agreed with customers
  • D. To ensure that all services are included in the service reports
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Suggested Answer: B 🗳️
by randy227 at March 21, 2023, 7:15 a.m.

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randy227
Highly Voted 1 year, 8 months ago
Selected Answer: B
5.2.15.1 - They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
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