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Exam ITILFND V4 topic 1 question 290 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 290
Topic #: 1
[All ITILFND V4 Questions]

Which is an input to the service value system?

  • A. A need from consumers for new or changed services.
  • B. The system of directing and controlling an organization
  • C. A model to help meet stakeholders' expectations
  • D. Recommendations to help an organization in all aspects of its work
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Suggested Answer: A 🗳️
by randy227 at March 21, 2023, 5:20 a.m.

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mdk5e1993
7 months, 4 weeks ago
A is correct: Value demand: The customer needs something. This could be a product or a service. This is where a service catalog can deliver value. source = https://blog.ifs.com/2022/07/what-is-the-itil4-service-value-system/
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AiMoMo
8 months, 3 weeks ago
C is correct
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randy227
1 year ago
Selected Answer: A
ITIL Manuscript 4.1 - The key inputs to SVS are opportunity and demand. Opportunities represent options or possibilities to add value for stakeholders or otherwise improve the organization.
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