A is correct: Value demand: The customer needs something. This could be a product or a service. This is where a service catalog can deliver value. source = https://blog.ifs.com/2022/07/what-is-the-itil4-service-value-system/
ITIL Manuscript 4.1 - The key inputs to SVS are opportunity and demand. Opportunities represent options or possibilities to add value for stakeholders or otherwise improve the organization.
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