Exam ITILFND V4 topic 1 question 331 discussion

Answer: B. Resolving an incident Resolving an incident is most likely to be achieved by following a detailed procedure. Incidents usually have a disruption in the service, and having a detailed, step-by-step procedure ensures that the service is restored as quickly as possible, ensuring minimal disruption. C. Managing a service request: Managing a service request does often follow a procedure, but it also might require customization based on the specific request. Unlike incidents, service requests are not about resolving disruptions and might not always be as time-sensitive.

B. Resolving an incident: While incidents may have procedures, the resolution often depends on specific circumstances and could require troubleshooting or improvisation. C. Managing a service request: Service requests typically follow a predefined and detailed process (e.g., resetting a password, provisioning a resource). Therefore, it is most likely to benefit from a detailed procedure.

Managing a service request requires a detailed procedure.

I agree with Skittle4710, correct answer is B

It's C. e.g. Standard Change could be a service request.

"detailed procedure" belongs with service requests.

Incident can be resolved

I am not able access all the question as it shows error 404 page not found is it down

is ITIL is down

Since service requests are pre-defined and pre-agreed as a normal part of service delivery, they can usually be formalized, with a clear, standard procedure for initiation, approval, fulfilment, and management.

Should be B. Resolving an incident is the most likely to be achieved by following a detailed procedure. Incident management typically involves following a predefined process or procedure to restore a service to normal operation as quickly as possible after an incident has occurred. Having a detailed procedure in place can help ensure that the incident is resolved efficiently and effectively.

Pour ma part b et c sont correct. Mais le mot cle est realiser. Donc on realise des demande de service

5.2.5 There should be a formal process for logging and managing incidents. This process does not usually include detailed procedures for how to diagnose, investigate, and resolve incidents.

I'll go with B A detailed procedure provides step-by-step instructions for carrying out a task or process. It is typically used to ensure consistency and accuracy in the execution of tasks, and to minimize the risk of errors or omissions.

Isn't it A? Assessing the change

isnt it C? Assessing the change