Exam CISSP topic 1 question 375 discussion

The Service Level Requirements document contains the requirements for a service from the client viewpoint https://wiki.en.it-processmaps.com/index.php/Service_Level_Management

A Service Level Agreement (SLA) is a formal document that outlines the expected level of service between a service provider and a client. It specifies the services to be provided, the performance metrics, and the responsibilities of both parties from the client's perspective. The SLA is designed to ensure that the client’s needs and expectations are clearly defined and agreed upon, making it a critical document for managing service delivery.

Sybex 10th edition pg 21

Answer C) SLR https://wiki.en.it-processmaps.com/index.php/Service_Level_Management#:~:text=The%20Service%20Level%20Requirements%20document%20contains%20the%20requirements%20for%20a%20service%20from%20the%20client%20viewpoint

C. Service Level Requirement (SLR) .........SLR is from the clients viewpoint while Service Level Agreement (SLA) is from the providers viewpoint.

The Service Level Requirements document contains the requirements of the IT Service from the client viewpoint; it is a for the Service Specification Sheet and the Service Level Agreement, which further expand the specifications. https://wiki.en.it-processmaps.com/index.php/Checklist_Service_Level_Requirements_(SLR)

SLR specifies services from the client's viewpoint, while SLA specifies services from both the service provider and client's viewpoint.

I go with B - SLA While the Service Level Requirement (SLR) also specifies services from the client's viewpoint, it is not a formal agreement like the SLA, and it is typically provided by the client to the service provider during the procurement process as a basis for negotiating the terms of the SLA.

B. Service level agreement (SLA)

From CISSP Official Guide 9th Edition: ! When that external provider is crafting software or providing a service (such as a cloud provider), then a service-level requirement (SLR) may need to be defined. An SLR is a statement of the expectations of service and performance from the product or service of a vendor. Often, an SLR is provided by the customer/client prior to the establishment of the SLA (which should incorporate the elements of the SLR if the vendor expects the customer to sign the agreement).

Isn't SLR requirements included in the SLA document ? i think its B

Remember the Questions is asking about Services (NOT a given/single service). Hence we're referring to the SLA. SLA = collection of all req's for all inscope services. SLR = Requirments for a given service (less formal, see quote below from book). (“Service level requirement is a statement of the expectations of service and performance from the product or service of a vendor. Often an SLR is provided by the customer prior to the establishment of the SLA (vendor should incorporate SLR’s into the SLA if they expect the customer to sign).” – CISSP 9th Ed study guide

A Service Level Requirement (SLR) is a broad statement from a customer to a service provider describing their service expectations. A service provider prepares a service level agreement (SLA) based on the requirements from the customer. https://cio-wiki.org/wiki/Service_Level_Requirements_(SLR)