Exam CISSP topic 1 question 27 discussion

I've just checked the Official Student Guide, and ITSM isn't mentioned once. ITIL is mentioned 16 times!

AIO 8th ITIL is the de facto standard of best practices for IT service management.

ITIL focuses on aligning IT services with business needs, providing frameworks for service management that help reduce operational costs, mitigate risk through efficient processes, and improve customer service through continual improvement and standardization. ITSM (C) also aims to manage and improve IT services, but ITIL specifically provides the detailed processes and best practices that support comprehensive IT service management​.

ITSM is the most comprehensive framework among the options provided. It encompasses a structured approach to aligning IT services with the needs of the business.   Here's a breakdown of why ITSM is the best choice: Cost reduction: ITSM focuses on optimizing IT services, identifying inefficiencies, and eliminating waste, leading to cost savings.   Risk mitigation: By establishing clear processes and controls, ITSM helps identify and manage risks effectively.   Improved customer service: ITSM emphasizes customer satisfaction and service delivery, leading to better customer experiences.   While Kanban and Lean Six Sigma can be valuable tools for specific process improvements, ITSM provides a broader framework for managing IT services as a whole.

From the OSG - ITIL, initially crafted by the British government, is a set of recommended best practices for optimization of IT services to support business growth, transformation, and change.

The service management process that best helps IT organizations with reducing cost, mitigating risk, and improving customer service is ITIL (Information Technology Infrastructure Library). ITIL is a widely adopted framework for IT service management that provides best practices and guidelines to align IT services with the needs of the business. Within ITIL, several processes contribute to these objectives, but one of the most crucial ones is Service Level Management (SLM). SLM is responsible for defining, negotiating, documenting, monitoring, measuring, reporting, and reviewing the level of IT services provided to customers. By effectively managing service levels, IT organizations can ensure that they meet customer expectations, reduce costs by optimizing service delivery, and mitigate risks by proactively addressing issues and vulnerabilities.

ITIL is a framework of best practices for ITSM, but it is not a service management process itself

The best service management process that helps information technology (IT) organizations with reducing cost, mitigating risk, and improving customer service is C. Information Technology Service Management (ITSM). ITSM is a set of practices and processes that aim to align the IT services with the business needs and objectives, and to deliver value to the customers and stakeholders. ITSM covers the entire lifecycle of IT services, from planning, designing, developing, deploying, operating, to improving.

27. d => ITIL is a framework for ITSM, prescribing a specific set of processes and guidelines for the provisioning of IT services, but ITSM is the overall, could be c too.

D is correct.

ITIL is a standard practice framework for ITSM. The difference between ITSM and ITIL can be further understood by looking at how the two concepts have evolved. ITSM has changed from its beginnings and developed with the need for standardization across organizations. As ITSM developed, so did several different ITSM frameworks from across different industries and parts of the world. ITIL is just one of those frameworks and happens to be the most comprehensive and popular. Reference : https://www.teamdynamix.com/itsm-vs-itil-whats-the-difference/

ITSM is the general term used for service management. Options A, B and D are all practices for process improvement. The BEST one that addresses cost, risk and service is ITIL. Answer is D.

D is correct answer.

D is correct answer. ITIL

ITIL is the answer. ITSM may be likened to a ticketing system.

I would always choose broad answer. ITIL is micro focused internally to IT and ITSM is macro focused to the business. Hence, C would be my take. Check out this https://www.apmdigest.com/itsm-vs-itil#:~:text=ITSM%20and%20ITIL%20are%20not,implement%20ITSM%20in%20an%20organization.

ITIL is a framework for ITSM, prescribing a specific set of processes and guidelines for the provisioning of IT services.