Exam CCSP topic 1 question 411 discussion

A Managed Service Provider (MSP) is a company that remotely manages IT infrastructure and services for customers. The key distinguishing features of an MSP include: Remote monitoring and management (RMM) of customer systems. Proactive maintenance, including updates, patches, and security measures to prevent issues before they cause disruptions. Often includes automation and predictive analytics to enhance service efficiency. Why Not the Others? B. Have some form of a help desk but no NOC → MSPs typically include a Network Operations Center (NOC) for monitoring and response in addition to a help desk. C. Be able to remotely monitor and manage objects for the customer and reactively maintain these objects under management → MSPs are proactive, not just reactive; they aim to prevent issues rather than just respond to them. D. Have some form of a NOC but no help desk → MSPs typically provide both a NOC and a help desk to handle proactive monitoring and customer support.

A. Be able to remotely monitor and manage objects for the customer and proactively maintain these objects under management.