Whereas a contract articulates overall priorities and requirements for a business relationship, which artifact enumerates specific compliance requirements, metrics, and response times?
Suggested Answer:A🗳️
The service level agreement (SLA) articulates minimum requirements for uptime, availability, processes, customer service and support, security controls, auditing requirements, and any other key aspect or requirement of the contract. Although the other choices sound similar to the correct answer, none is the proper term for this concept.
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akg001
5 months ago