Which ITIL component is focused on anticipating predictable problems and ensuring that configurations and operations are in place to prevent these problems from ever occurring?
Problem management (D) is more focused on diagnosing the root causes of incidents that have already occurred and preventing future occurrences. It is a reactive process that aims to minimize the impact of problems on the organization. However, availability management (A) is more proactive in nature, specifically focused on ensuring that IT services are available as needed, which includes anticipating and preventing issues that could affect availability.
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