Which ITIL component is focused on anticipating predictable problems and ensuring that configurations and operations are in place to prevent these problems from ever occurring?
Problem Management in ITIL (Information Technology Infrastructure Library) focuses on identifying and addressing the root causes of incidents to prevent them from happening again. It includes proactive measures to anticipate predictable problems and ensure proper configurations and operations are in place to avoid future disruptions.
Why Not the Others?
A. Availability Management: Ensures that IT services meet agreed-upon availability targets but does not focus specifically on preventing predictable issues.
B. Continuity Management: Focuses on disaster recovery and business continuity planning rather than preventing recurring IT problems.
C. Configuration Management: Tracks and manages IT assets and configurations but does not actively anticipate or resolve recurring problems.
Problem management (D) is more focused on diagnosing the root causes of incidents that have already occurred and preventing future occurrences. It is a reactive process that aims to minimize the impact of problems on the organization. However, availability management (A) is more proactive in nature, specifically focused on ensuring that IT services are available as needed, which includes anticipating and preventing issues that could affect availability.
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