Suggested Answer:A🗳️
Release management involves planning, coordinating, executing, and validating changes and rollouts to the production environment. Change management is a higher-level component than release management and also involves stakeholder and management approval, rather than specifically focusing the actual release itself. Availability management is focused on making sure system resources, processes, personnel, and toolsets are properly allocated and secured to meet SLA requirements. Problem management is focused on identifying and mitigating known problems and deficiencies before they occur.
Change Management in ITIL is responsible for planning, coordinating, executing, and validating changes in IT systems, including updates, patches, and rollouts to production environments. It ensures that changes are controlled, documented, and minimize disruptions to services.
Why Not the Others?
A. Release Management: Focuses on the actual deployment and distribution of software or updates but does not handle the entire process of planning and approval like Change Management.
B. Availability Management: Ensures that IT services remain available as per SLAs but does not oversee changes or rollouts.
C. Problem Management: Identifies and resolves the root causes of incidents but does not plan or coordinate system changes.
A is correct. The objective of release and deployment management is to plan, schedule, and manage software releases through different phases, including testing in development
environments and deployment to a production environment, while maintaining the integrity and security of the production environment.
Disagree, Planning and Coordinating is related to change management.
Question relates to both change & release management in itil v3. Maybe merged in itil v4 but version of Itil is not specified here.
Yes but executing, and validating changes and rollouts is related to Release management and is a subset of the change mgmt process
upvoted 2 times
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