Suggested Answer:A🗳️
Explanation - Incident management is focused on limiting the impact of disruptions to an organization's services or operations, as well as returning their state to full operational status as soon as possible. Problem management is focused on identifying and mitigating known problems and deficiencies before they occur. Deployment management is a subcomponent of change management and is where the actual code or configuration change is put into place. Change management involves the processes and procedures that allow an organization to make changes to its IT systems and services in a controlled manner.
Incident Management in ITIL (Information Technology Infrastructure Library) focuses on handling any event that impacts services for internal or external users. The goal is to restore normal operations as quickly as possible and minimize disruptions.
Why Not the Others?
B. Deployment Management → Deals with releasing and deploying new or updated services but does not handle service disruptions.
C. Problem Management → Focuses on identifying and addressing the root cause of recurring issues rather than handling immediate service impacts.
D. Change Management → Ensures that changes to the IT environment are planned and approved but does not directly address incidents that disrupt services.
Answer C. The question is poorly worded but problem management fits ..."According to ITIL 4, the fundamental purpose of problem management is “to minimize the possibilities and effect of incidents by detecting real and possible causes of problems & managing fixes and known faults.” ITIL 4 emphasizes identifying real and probable root causes and solutions."
incident management would be untaken if a problem materialized and service delivery was affected.
Release and deployment management aims to plan, schedule, and control the movement
of releases to test and live environments. The primary goal of release and deployment
management is to ensure that the integrity of the live environment is protected and that
the correct components are released.
Incident mgmt happens after something has stopped working and must be fixed. Break/Fix = incident management. This is yet another bad question.
Problem management usually coms after incident has occurred and likely to re-occur if root cause is not resolved.
Making change can impact users thus Change management
In fact I'm going to disagree here and say my answer is change management. If it COULD impact it's a change that hasn't been implemented yet. It's not an incident unless it already has occurred.
" handling anything that can impact services " so I'm assuming the Q is not asking for handling services that ARE impacted meaning the answer should be problem management instead of incident management in this case. Bad question.
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