Suggested Answer:B🗳️
KPIs fall under the "business" aspect of QoS, along with monitoring and measuring of events and business processes. Services, security, and applications are all core components and concepts of the "IT" aspect of QoS.
Key performance indicators are metrics used to measure the performance and effectiveness of IT services rather than being an inherent component of the IT aspects of quality of service. In the context of QoS, aspects such as applications, services, and security are considered part of the IT environment, while KPIs are the measures used to evaluate how well those aspects are performing.
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