In which of the following processes are experienced personnel and software tools used to investigate, resolve, and handle process deviation, malformed data, infrastructure, or connectivity issues?
Suggested Answer:data, infrastructure or connectivity issues. It increases the efficiency of business processes and contributes in the progress of business. Answer: C is incorrect.🗳️
Exception management is a process in which experienced personnel and software tools are used to investigate, resolve, and handle process deviation, malformed Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) process. It tracks all of the individual Configuration Items (CI) in an IT system, which may be as simple as a single server, or as complex as the entire IT department. In large organizations a control risks. It includes analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats. Risk Management is part of Service Design and the owner of the Risk Management is the Risk Manager. Risks are addressed within several processes in ITIL V3; however, there is no dedicated Risk Management process. ITIL V3 calls for "coordinated risk assessment exercises", so at IT Process Maps we decided used for efficient handling of all changes. A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business process changes (fixes) - with a minimum risk to IT infrastructure. The main aims of Change Management are as follows: Minimal disruption of services Reduction in back-out activities Economic utilization of resources involved in the change
B.
Exception management is the process of identifying and resolving issues that deviate from the standard operating procedures or exceptional events that occur during normal operation. When a deviation occurs, experienced personnel and software tools are used to investigate, resolve, and handle the issue promptly before it affects system performance. Therefore, exception management involves investigating and handling both process deviations and infrastructure/connectivity issues in real-time. Risk Management deals with managing unknown risks in advance by identifying vulnerabilities along with their likelihoods of occurrence; Configuration Management manages changes to hardware configuration items (CIs); Change Management facilitates controlled modifications to IT environments without change-related disruptions on services generally but not specifically for handling exceptions or deviations.
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