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Exam CISA topic 1 question 350 discussion

Actual exam question from Isaca's CISA
Question #: 350
Topic #: 1
[All CISA Questions]

When conducting a post-implementation review of a new software application, an IS auditor should be MOST concerned with an increasing number of:

  • A. change requests approved to add new services.
  • B. updates required for the end-user operations manual.
  • C. operational errors impacting service delivery.
  • D. help desk calls requesting future enhancements.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

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MunaM
Highly Voted 2 years, 2 months ago
Answer should be C as it's impacting the services. Option A is more of that application is not designed according to requirements and that's why needed more service.
upvoted 6 times
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Enig
Most Recent 1 week, 4 days ago
Should be C. Service is impacted. A is merely new CR, may or may not be related to initial requirement(s).
upvoted 1 times
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chakwanaw
1 month, 3 weeks ago
Operational errors maybe there if the design is not the correct one from the start so i think A is correct
upvoted 1 times
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Davibless
3 months, 4 weeks ago
Selected Answer: C
During a post-implementation review of a new software application, the IS auditor's primary concern should be the stability and reliability of the software in its operational environment. An increasing number of operational errors impacting service delivery indicates potential issues with the software's performance, quality, or usability, which could lead to significant business disruptions or failures. A. change requests approved to add new services: While an increasing number of change requests may indicate a growing demand for additional functionality, it is not necessarily a negative sign. It could reflect that users are finding new ways to leverage the application. However, it is less critical than operational errors that directly impact service delivery.
upvoted 2 times
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Rachy
10 months ago
Selected Answer: C
Impacting on Business is more of a focus than any other option. C
upvoted 1 times
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BA27
1 year, 2 months ago
C. operational errors impacting service delivery.
upvoted 3 times
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hoho
1 year, 4 months ago
Wt concern on the approved? I on C,Operation affect delivery
upvoted 3 times
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Eric0223
1 year, 9 months ago
Selected Answer: B
B looks like some sort of things wasnt completed perfectly during the design phase of this app.
upvoted 1 times
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Deeplaxmi
2 years, 2 months ago
New change requests approved are additional features to be developed/ implemented. If there is an increase in the operational issues, the organisation may not be fulfillilling / achieving the desired objective/ business requiremesnt. The most imp goal of post impl review is to ensure that business requiremnets are met. so as per me the ans could be ' A'
upvoted 1 times
Deeplaxmi
2 years, 1 month ago
As per me C
upvoted 2 times
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Zephaniah
2 years, 2 months ago
A. shows the project did not meet its purpose in the first place hence the modifications
upvoted 2 times
Deeplaxmi
2 years, 1 month ago
ok..this reason can also be correct..
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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