Exam CGEIT topic 1 question 407 discussion

KPIs are essential metrics that help organizations measure the effectiveness and efficiency of their suppliers' services against predefined business objectives.

B. Implement contract monitoring Implementing contract monitoring is the best approach to help ensure future service delivery in accordance with business objectives when dealing with suppliers who have repeated downtime issues. Contract monitoring involves actively tracking and evaluating the performance of suppliers against predefined service level agreements (SLAs) and other contractual obligations. By implementing contract monitoring, the enterprise can closely monitor the supplier's performance, including uptime, downtime, response times, and overall service quality. It allows the enterprise to hold the supplier accountable for meeting agreed-upon performance standards and taking corrective action if necessary.

The BEST approach to help ensure future service delivery in accordance with business objectives when there are repeated downtime issues impacting the enterprise from third-party IT resources is to B. Implement contract monitoring. This is because contract monitoring will help to ensure that the suppliers are meeting their contractual obligations. This includes meeting service level agreements (SLAs) and ensuring that the services are delivered in accordance with the agreed-upon specifications.

The BEST approach to help ensure future service delivery in accordance with business objectives when dealing with third-party IT resources that have repeated downtime issues is to implement contract monitoring.

Why not C?