Exam CRISC topic 1 question 780 discussion

D is correct

Service level agreements (SLAs) best indicate that an organization has implemented IT performance requirements. SLAs are formal agreements that outline the expected level of service between a service provider and a customer. They define specific performance metrics, such as response times, availability, and other relevant criteria. Therefore, option D, "Service level agreements," is the most appropriate choice in the context of IT performance requirements. SLAs are commonly used to establish clear expectations and standards for the delivery of IT services and to ensure that both the service provider and the customer are aligned in terms of performance expectations.

D. Service level agreements Service level agreements (SLAs) are formal agreements that define the performance requirements and expectations for IT services provided by vendors or within an organization. SLAs specify metrics, standards, and targets that must be met to ensure the delivery of IT services at an acceptable level of performance.

Agree it is D.

D. Service level agreements (SLAs) are the best indicator that an organization has implemented IT performance requirements, as they clearly define the level of service that the IT department is expected to provide to the business. SLAs typically specify performance metrics, such as response times, availability, and uptime, and may also include penalties or compensation in the event that the IT department does not meet the agreed-upon performance requirements. Option A provides information about the vendor's capabilities, but it does not necessarily indicate that the organization has implemented its own performance requirements. Option B defines roles and responsibilities, but it does not necessarily indicate that specific performance requirements have been established. Option C provides information about the performance of other organizations, but it does not necessarily indicate that performance requirements have been established within the organization.

I choose D Service Level agreement as the correct answer.What’s in an SLA? The SLA should include not only a description of the services to be provided and their expected service levels, but also metrics by which the services are measured, the duties and responsibilities of each party, the remedies or penalties for breach, and a protocol for adding and removing metrics. Metrics should be designed so bad behavior by either party is not rewarded.

Agree with D. Even with user or customer or even internal. We also have SLA.

Agree with D

Should be C. If it is related to Outsourcing or third party then D.

IT performance requirements gets reflected into SLAs. Benchmarking is done to evaluate against the market not internal requirements. I would select D