Which the following component of a service level agreement (SLA) provides the GREATEST assurance that service provider production issues will be resolved promptly?
A.
Right to audit the service provider upon request
How is Hayati going to vote for an answer and ruin the results without adding any argument or context, just states "Why B?"
Let me tell you "Why B?" Because including a penalty for noncompliance could be a financial penalty and companies want to get paid. Therefore, if they are not meeting the agreement they will not be getting paid to some degree. Money talks and is what will force them to stay within the bounds that were agreed upon.
C just states that they have a documented process which is great. But say its the weekend and no one is required to be on call but something breaks and it needs to be resolved. But the agreement does not put any requirements on it. Then it won't get fixed till Monday. Whereas if there is an agreement in place that if something is not resolved in a 2 hour period there would be a reduced payment (or something), this would push them to resolve the issue within the 2 hour period.
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blehbleh
1 month agoHayati
2 months, 3 weeks ago