Number of Incidents Resulting from Changes: This indicator directly measures the impact of changes on system stability and reliability. A high number of incidents following changes suggests potential issues with the change management process, such as inadequate testing, insufficient change planning, or poor execution. Monitoring incidents resulting from changes provides a clear picture of whether changes are being implemented effectively and whether they are causing unintended issues or disruptions.
While the number of incidents resulting from changes (Option C) is also an important metric for evaluating change management effectiveness, it focuses more on the impact of changes rather than the efficiency and effectiveness of the change management process itself. Therefore, the time lag between changes and the update of records (Option A) is the most appropriate indicator of change management effectiveness.
Answer is B. Just because a document isn't updated for a while, does not indicate the change management process is not effective or inefficient.
Issues arising from implemented changes is a better indicator. Answer is C
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