An IS auditor noted a recent production incident in which a teller transaction system incorrectly charged fees to customers due to a defect from a recent release. Which of the following should be the auditor's NEXT step?
The defect originated from a recent release, suggesting that the issue is likely related to the change management process. Evaluating change management will help determine whether proper procedures were followed during the release and if the defect was introduced due to issues in planning, testing, or implementing the change.
D for me.
The auditor should review the change mgmt process to determine how this release was approved. It is likely that testing procedures were insufficient
Answer: C
evaluating the incident management process, is typically the more immediate and pressing concern following a production incident.
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