Exam CGEIT topic 1 question 67 discussion

Revising the IT resource management plan should be done first, as this plan will help address the root causes of high turnover and knowledge loss.

A. Conduct a survey of current IT staff.

C. Update human resources policies and practices. The first step to address the problem of high turnover of skilled IT personnel should be to update human resources policies and practices. This involves examining and potentially revising recruitment, retention, training, and talent development strategies to better attract and retain skilled IT personnel. By improving HR policies and practices, the enterprise can create a more supportive and engaging work environment that reduces turnover and encourages knowledge retention within the IT department.