Exam CGEIT topic 1 question 333 discussion

D. Identifying appropriate key performance indicators (KPIs) Identifying appropriate key performance indicators (KPIs) is the MOST important aspect for the effective design of an IT balanced scorecard. The IT balanced scorecard is a strategic management tool that helps organizations monitor and manage performance across various perspectives, including financial, customer, internal processes, and learning and growth. KPIs are the metrics used to measure performance against strategic objectives in each of these perspectives. Selecting the right KPIs ensures that the scorecard reflects the organization's strategic priorities and provides meaningful insights into IT performance and contributions to organizational goals. KPIs should be relevant, measurable, aligned with strategic objectives, and actionable.