An enterprise's board of directors has determined that IT is not sufficiently supporting its corporate objectives, and has established a committee to address this problem. Which of the following should be the committee's FIRST action?
A.
Create an IT strategic plan.
B.
Implement a continuous improvement plan.
C.
Develop a service level management plan.
D.
Specify IT human resource performance measures.
A. Create an IT strategic plan.
The committee's FIRST action should be to create an IT strategic plan (Option A).
An IT strategic plan outlines how IT resources, capabilities, and initiatives will be aligned with and support the organization's corporate objectives. It defines the strategic direction for IT within the organization, identifies key priorities and initiatives, and establishes a roadmap for achieving the desired outcomes.
Creating an IT strategic plan allows the committee to assess the current state of IT, identify areas for improvement, and define clear objectives and strategies to address the board's concerns about IT not sufficiently supporting corporate objectives. It provides a framework for guiding decision-making, prioritizing investments, and aligning IT efforts with the broader goals and priorities of the organization.
The committee's first action should be to implement a continuous improvement plan (Option B). This plan would involve assessing the current state of IT, identifying areas for improvement, and implementing strategies to enhance IT's alignment with corporate objectives. Continuous improvement is an iterative process that allows the organization to adapt and evolve its IT capabilities to better support overall business goals.
While implementing a continuous improvement plan (Option B), developing a service level management plan (Option C), and specifying IT human resource performance measures (Option D) are important actions that may be part of the committee's efforts to enhance IT effectiveness, they should be informed by the strategic direction established in the IT strategic plan. Therefore, creating an IT strategic plan should be the committee's FIRST action
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