An IS department is evaluated monthly on its cost-revenue ratio, user satisfaction rate, and computer downtime. This is BEST characterized as an application of:
The balanced scorecard is a strategic performance management framework that organizations use to measure and manage performance across multiple perspectives, including financial, customer, internal processes, and learning and growth. It provides a balanced view of an organization's performance by considering both financial and non-financial measures.
While a risk control framework (option D) may include elements related to performance measurement and management, it typically focuses more on identifying and mitigating risks rather than evaluating performance across multiple dimensions.
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Swallows
1 month agoChangwha
11 months, 2 weeks ago