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Exam CISA topic 1 question 426 discussion

Actual exam question from Isaca's CISA
Question #: 426
Topic #: 1
[All CISA Questions]

Which of the following is the BEST way to determine if IT is delivering value to the business?

  • A. Analyze downtime frequency and duration.
  • B. Interview key IT managers and service providers.
  • C. Perform control self-assessments (CSAs).
  • D. Review IT service level agreement (SLA) results.
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Suggested Answer: D 🗳️
by Changwha at July 18, 2023, 1:19 p.m.

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Slesh
3 months ago
D. SLAs define the expected performance and quality of IT services, including uptime, response times, and resolution times
upvoted 2 times
...
Changwha
1 year, 4 months ago
D. Review IT service level agreement (SLA) results.
upvoted 3 times
...

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B (20%)
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