During the post-implementation review of an application that was implemented six months ago, which of the following would be MOST helpful in determining whether the application meets business requirements?
A.
Project closure report and lessons-learned documents from the project management office (PMO)
B.
User acceptance testing (UAT) results and sign-off from users on meeting business requirements
C.
Difference between approved budget and actual project expenditures determined post implementation
D.
Comparison between expected benefits from the business case and actual benefits after implementation
The post-implementation review (PIR) aims to determine if the application actually delivers the expected value and meets the business requirements in practice, beyond just initial testing or project metrics.
Comparing expected benefits (defined in the business case before implementation) to actual benefits realized after six months shows whether the application is effectively supporting business objectives.
Why other options are less suitable:
A. Project closure report and lessons-learned documents:
These are useful for understanding project execution but do not directly measure business requirement fulfillment after implementation.
B. UAT results and user sign-off:
Important during implementation but may not reflect real-world usage or ongoing business value after six months.
C. Difference between approved budget and actual expenditures:
Relevant to cost management but does not address whether the application meets business needs.
There is no solid reason to choose B over D. Since, it is a post-implementation review, the focus should be verifying the planned benefits visa-a-vis the realised benefits. Therefore, comparing expected benefits from the business case with actual benefits after implementation
It is crucial to determine whether the implemented application meets the original business requirements and objectives. The User Acceptance Testing (UAT) results and sign-off from users directly address whether the system functions as intended and satisfies the needs it was designed to fulfill.
While comparing expected benefits from the business case with actual benefits after implementation (option D) is important for assessing the application's overall success and return on investment, UAT results and user sign-off specifically focus on confirming whether the application meets business requirements as intended. Therefore, they are typically the MOST helpful factors in determining the application's alignment with business requirements during a post-implementation review.
D. Comparison between expected benefits from the business case and actual benefits after implementation
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