While a Service Level Agreement (SLA) (Option B) outlines the agreed-upon level of service, including performance metrics and support terms, ownership of intellectual property (Option C) is often considered more critical. Intellectual property rights define who owns the software code and related assets developed during the engagement. Clarity on ownership ensures that the organization retains control over its proprietary technology and can use, modify, and distribute the software as needed without restrictions or disputes.
I think the correct answer should be C since the third party vendor is a software development company which means the service it is providing is to create intellectual product instead of just so sort of cloud service. It is more important to ensure the ownership in this case.
Check RM chapter 2.10.1: Incorporate service quality expectations was listed first. IP was mentioned in the 3rd page of what yo consider in outsourcing contracts
Why does it say C and not B? I have read in the CRM about Intellectual property rights as well, does it apply in this case?
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