During the issues management process for a system development project, impact assessment occurs. Impact assessment involves evaluating the potential effects or consequences of identified issues or problems on the project's objectives, schedule, budget, resources, and stakeholders. This assessment helps project teams understand the severity and significance of issues and prioritize them for resolution. It also guides decision-making regarding appropriate corrective actions or mitigation strategies to address the identified issues and minimize their impact on the project's success.
Impact assessment is the correct activity that takes place during the issues management process in system development, ensuring issues are evaluated and prioritized for appropriate resolution.
Impact assessment is central to issues management because it quantifies the effect of problems on the project and guides mitigation strategies. Impact assessment is a core step in this process.
According to CRM 27th : Problem escalation procedure—The process of escalating a problem up from junior to senior support staff, and ultimately to higher levels of management. Problem escalation procedure is often used in help desk management, when an unresolved problem is escalated up the chain of command, until it is solved" -> The answer is B
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