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Exam CISM topic 1 question 176 discussion

Actual exam question from Isaca's CISM
Question #: 176
Topic #: 1
[All CISM Questions]

An information security manager notes that security incidents are not being appropriately escalated by the help desk after tickets are logged. Which of the following is the BEST automated control to resolve this issue?

  • A. Integrating automated service level agreement (SLA) reporting into the help desk ticketing system
  • B. Changing the default setting for all security incidents to the highest priority
  • C. Integrating incident response workflow into the help desk ticketing system
  • D. Implementing automated vulnerability scanning in the help desk workflow
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by richck102 at June 2, 2023, 4:06 a.m.

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Chosen Answer:
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ATT5832
1 month, 1 week ago
Selected Answer: C
C is the only one that really makes sense.
upvoted 1 times
...
Alizadeh
9 months, 2 weeks ago
Selected Answer: C
C. Integrating incident response workflow into the help desk ticketing system.
upvoted 1 times
...
richck102
1 year, 5 months ago
Selected Answer: C
C. Integrating incident response workflow into the help desk ticketing system
upvoted 3 times
...

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