CRM 16, 4.11 "...clear lines of authorized and authoritative communications channels need to be defined in advance."
You must define it before incident. Question is asking about during incident.
When providing updates during a security incident, the most important factor is validating the reliability of information prior to dissemination. It is crucial to ensure that the information being shared is accurate, verified, and reliable. This helps in maintaining the credibility and trust of the public, as well as preventing the spread of misinformation that can potentially cause panic or confusion. While responding immediately to questions from the public and ensuring timely incident information to internal stakeholders are also important, the accuracy and reliability of the information should be the top priority. Designating a communications representative can also be helpful in streamlining the communication process, but it is not as critical as ensuring the reliability of information.
B. Validating the reliability of information prior to dissemination
It is crucial to ensure that the information you share with the public, internal stakeholders, and the media is accurate and reliable. Rushing to provide information without proper validation can lead to misinformation, confusion, and potentially make the situation worse. Designating a communications representative (C) and ensuring timely incident information to internal stakeholders (D) are important as well, but they should be done in conjunction with the careful validation of information. Responding immediately to questions from the public (A) is also important, but it should be done based on accurate and validated information to maintain trust and credibility during a security incident.
The most important thing to keep in mind when giving updates is to give accurate updates, answer (B) Validating the reliability of information prior to dissemination.
Rationale:
(A) Responding immediately to questions from the public - giving answers to the public prematurely can make things worse
(C) Designating a communications representative - If the rep gives bad information this will make things worse.
(D) Ensuring timely incident information to internal stakeholders - timely updates don't matter if the information is incorrect.
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