As a business analyst, you should work to identify opportunities to improve the operations of your organization. Which one of the following improvement opportunities aims to improve the experience of the customer?
Suggested Answer:Answer: B is incorrect. Automating or simplifying the work people perform helps streamline costs and improve quality by doing the work in the same way each time🗳️
When customers experience the same process, such as checkout in different ways, it's frustrating. This improvement opportunity aims to create consistency in all behaviors to improve the customer experience. the work is performed. implementation.
Improving the purchasing process directly enhances the customer experience by streamlining interactions, reducing friction, and making transactions more efficient and user-friendly. This is a customer-facing improvement that directly impacts satisfaction and ease of doing business with the organization.
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