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Exam CCBA topic 1 question 128 discussion

Actual exam question from IIBA's CCBA
Question #: 128
Topic #: 1
[All CCBA Questions]

As a business analyst, you should work to identify opportunities to improve the operations of your organization. Which one of the following improvement opportunities aims to improve the experience of the customer?

  • A. Eliminate redundancy.
  • B. Automate or simplify the work people perform.
  • C. Increase consistency of behavior.
  • D. Improve the purchasing process.
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Suggested Answer: Answer: B is incorrect. Automating or simplifying the work people perform helps streamline costs and improve quality by doing the work in the same way each time 🗳️
When customers experience the same process, such as checkout in different ways, it's frustrating. This improvement opportunity aims to create consistency in all behaviors to improve the customer experience. the work is performed. implementation.
by e4eswarr at June 13, 2022, 6:02 p.m.

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17b7c4c
1 month, 1 week ago
Selected Answer: C
C. Increase consistency of behavior.
upvoted 1 times
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