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Exam CBAP topic 1 question 355 discussion

Actual exam question from IIBA's CBAP
Question #: 355
Topic #: 1
[All CBAP Questions]

An organization has a procedure for receiving requests from its customers: investigating each and then replying with an answer. The general manager asks a business analyst (BA) to identify ways to improve the current practice because it takes too long for the requests to be answered.
Which of the following techniques will the BA use to review the tasks?

  • A. Data Modeling
  • B. Business Case
  • C. Item Tracking
  • D. Process Analysis
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Suggested Answer: D 🗳️
by cc2104 at Aug. 17, 2021, 8:35 a.m.

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Nobita135
1 month, 2 weeks ago
Selected Answer: D
Process Analysis is the technique that involves examining and reviewing the current processes to identify inefficiencies, bottlenecks, or areas for improvement. In this case, the business analyst (BA) will review the steps involved in receiving and responding to customer requests, analyze the time taken at each stage, and identify opportunities to streamline the process or introduce improvements. This technique directly addresses the need to reduce the time it takes to answer requests.
upvoted 1 times
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786NB786
1 month, 3 weeks ago
Selected Answer: D
process analysis
upvoted 4 times
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cc2104
5 months, 3 weeks ago
6.1.6 Process Analysis: identifies opportunities to improve the current state.
upvoted 4 times
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