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Exam CBAP topic 1 question 51 discussion

Actual exam question from IIBA's CBAP
Question #: 51
Topic #: 1
[All CBAP Questions]

You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service.
What type of requirements elicitation activity is this?

  • A. Stakeholder analysis
  • B. Focus groups
  • C. Workshop
  • D. Root cause analysis
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by binu801 at July 11, 2021, 10:57 a.m.

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Nobita135
3 months, 1 week ago
Selected Answer: B
A focus group is a facilitated discussion involving a diverse group of stakeholders who share their opinions, experiences, and attitudes on a specific topic—in this case, the company’s help desk service. The primary goal is to gather honest feedback, identify problems, and explore potential solutions through open dialogue. This aligns perfectly with the activity described.
upvoted 1 times
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Rabbitsfoot
11 months, 3 weeks ago
Selected Answer: B
Focus group - they're discussing a specific topic.
upvoted 2 times
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Typhat
1 year, 1 month ago
Selected Answer: A
A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment (BABOK v3 Page 279)
upvoted 1 times
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rmr29
1 year, 5 months ago
Keyword : identify the ideas and attitudes. Answer: Focus Group
upvoted 1 times
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Tyad1
1 year, 5 months ago
I choose C - Workshop According to BABOK v3 pg64 The keyword for me is HOSTING..... •Focus Groups: used to identify and understand ideas and attitudes from a group. •Workshops: used to elicit business analysis information, including information about customers, products, work practices, and attitudes, from a group of people in a collaborative, facilitated way.
upvoted 1 times
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Tyad1
1 year, 5 months ago
I choose C - Workshop According to BABOK v3 pg64 •Focus Groups: used to identify and understand ideas and attitudes from a group. •Workshops: used to elicit business analysis information, including information about customers, products, work practices, and attitudes, from a group of people in a collaborative, facilitated way.
upvoted 1 times
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Dillon91
2 years, 4 months ago
Purpose-pg 279 A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment. The participants, guided by a moderator, share their impressions, preferences, and needs
upvoted 1 times
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Nekdre
3 years, 1 month ago
Focus group is also for pre qualified people
upvoted 2 times
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binu801
3 years, 8 months ago
why focus group and not workshop
upvoted 2 times
NickMane
3 years, 6 months ago
Babok: 10.21 - A focus group is a means to elicit ideas and opinions about a specific product, service, or opportunity in an interactive group environment. The participants, guided by a moderator, share their impressions, preferences, and needs. Babok 10.50 - Workshops bring stakeholders together in order to collaborate on achieving a predefined goal So correct answer is Focus group
upvoted 12 times
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