A business analyst (BA) is preparing for observation. A passive approach has been selected for establishing performance metrics. What should be identified for the next step?
Explanation- Preparing for an observation session involves planning the observation approach based on the objectives and deciding who should be viewed performing which activities at what times. (Page-306)
Answer should be C;
What you cited comes 3rd in chronological order according to the book.
1st- Babok lists the 2 approaches active or passive
2nd- 10.31.3.1 Observation Objectives which includes: establishing performance metrics
3rd - 10.31.3.2 Prepare for Observation - which you are citing
4th 10.31.3.3 Conduct the Observation Session
So to recap the question states the BA already picked active/passive. and the question wants to know what is next. answer is C Performance Measures based on 10.31.3.1 Elements: Observation Objectives - Objectives of an observation session may include:
• understanding the activity and its elements such as tasks, tools, events, and interactions, • identifying opportunities for improvement, *• establishing performance metrics,* or • assessing solutions and validating assumptions.
The purpose is already established as "Define performance metrics" as per the question. So logically next step is to determine Participants. I think answer is D
The question is "A business analyst (BA) is preparing for observation". The chosen approach will be passive. Now, it's time to decide who will participate.
Answer D - Participants
In the context of preparing for observation with a passive approach, the business analyst (BA) needs to focus on establishing performance metrics to assess how well the system, process, or task is performing during the observation. Performance measures will be the key indicators or metrics the BA will track and observe to understand whether the process or system is meeting the desired objectives or outcomes.
• Performance measures include metrics like efficiency, accuracy, time taken, error rates, or customer satisfaction, depending on what the BA is trying to evaluate during the observation.
The answer should be D- participants. Babok 10.31.3.2 .2 Prepare for Observation- Preparing for an observation session involves planning the observation approach
based on the objectives and deciding who should be viewed performing which
activities at what times.
D- participants as it says 'passive approach has been selected for establishing performance measures'
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