Exam CBAP topic 1 question 436 discussion

The answer is B.

The information gathered over just two days (Monday and Wednesday) may not provide a complete or accurate picture of the booking clerk’s performance or workload. There could be various factors influencing the observed idle time, such as lower customer demand on those particular days, holidays, or specific operational issues that may not be representative of the usual workload. To ensure that the BA’s conclusions are based on reliable and comprehensive data, it’s essential to conduct further analysis. This might involve: • Observing the clerk’s activities over a longer period (e.g., a full week or across different times of day). • Analyzing peak and off-peak hours to understand variations in customer demand. • Gathering data on other factors that could impact the clerk’s performance (e.g., system issues, customer behavior patterns, or business hours). This approach helps to protect against false conclusions that might be drawn from a limited or non-representative sample of data.

I would go with D: page 307, the step after conducting observation is to confirm and present observation results.

Seems to be B is the answer

B - there's insufficient information in only 2 days of the week. Weekends could be busier for example.

B=conduct further analysis As per Solution Evaluation Task - first gather data and one of the elements is that you are collecting trending data over a certain period of time.