Exam CBAP topic 1 question 485 discussion

The question is asking what could BA do to PREVENT? hence we should propose C. Propose cultural changes for the organization

Question is what can the BA do to prevent or reduce employee discontent. hence best answer is to propose cultural changes.

To prevent or reduce employee discontent, a business analyst (BA) can focus on ensuring that employees feel supported by the leadership. By relaying upper management’s support for the proposed solution and change initiative, the BA can help build trust and provide reassurance to stakeholders that the changes are being made for the benefit of the organization and are backed by leadership. This can help mitigate concerns and negative reactions, especially if the employees feel the decision is coming from a position of authority and is aligned with the organization’s strategic goals.

B- it is a risk that needs to be mitigated.

As a part of proposing cultural changes, BA need to perform cultural assessment which identifies following (BABOK v3 8.4.4.1): • Identify whether or not stakeholders understand the reasons why a solution exists, • Ascertain whether or not the stakeholders view the solution as something beneficial and are supportive of the change, and • Determine if and what cultural changes are required to better realize value from a solution. All of these facts seems relevant to provided scenario. Hence, BA need to propose cultural changes to prevent or reduce employee discontent.

What Qualms said... best explanation.

The right answer is C .BABOK 8.4.4.1 The enterprise culture assessment evaluates the extent to which the culture can accept a solution. If cultural adjustments are needed to support the solution, the assessment is used to judge the enterprise’s ability and willingness to adapt to these cultural changes. Business analysts also evaluate internal and external stakeholders to: • gauge understanding and acceptance of the solution, • assess perception of value and benefit from the solution, and • determine what communication activities are needed to ensure awareness and understanding of the solution.

c is ruled out as cultural change is a long-term thing and not an immediate solution. Also, B is not most appropriate as it's just a passive response, BA has to take more responsibilities. A is also ruled out for similar reason. Hence answer is D

ANSWER: B (-ve attitude of stakeholders are considered as risk and preventative action can be taken by BA)