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Exam CBAP topic 1 question 424 discussion

Actual exam question from IIBA's CBAP
Question #: 424
Topic #: 1
[All CBAP Questions]

A company with a big information technology (IT) department has hired a lead business analyst (BA) to enhance its business analysis practices. The lead BA discovers that sponsors are not satisfied with project outcomes. Developers complain about incomplete, ambiguous, and changing requirements. All stakeholders, including project managers, are blaming long cycles of analysis for the delays. The business analysts, in turn, feel overwhelmed with the number of projects and frustrated by the lack of collaboration from reviewers of their deliverables. All of the evidence is anecdotal and none of the groups could strongly substantiate their options.
What should the lead BA implement to identify areas of improvement?

  • A. A BA time tracking system
  • B. Templates for BAs to use
  • C. Workload plans of the BA
  • D. Key performance measures
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Suggested Answer: D 🗳️
by rupakarthik at Dec. 17, 2020, 7:13 a.m.

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rupakarthik
Highly Voted 1 year, 6 months ago
Ans-D. key performance measures
upvoted 15 times
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NgocThanh
Most Recent 5 days, 14 hours ago
Selected Answer: D
To identify areas of improvement in the business analysis practices and address the issues faced by different stakeholders (sponsors, developers, project managers, and BAs), the lead BA should implement key performance measures (KPIs). These KPIs would provide quantifiable metrics that help assess the effectiveness and efficiency of business analysis processes and deliverables. By tracking key performance indicators, the lead BA can gather objective data on areas such as: • The quality and clarity of requirements • The timeliness of deliverables • The collaboration level between stakeholders • The impact of analysis cycles on project timelines This data can help pinpoint specific problem areas and allow the BA to make informed decisions about how to improve processes, reduce delays, and enhance collaboration. Without concrete performance metrics, the current feedback from stakeholders remains anecdotal, and actionable insights are difficult to obtain.
upvoted 1 times
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Idberry
6 months, 1 week ago
Selected Answer: D
Ans D. Identify Business Analysis Performance Improvements-Metrics and Key Performance Indicators (KPIs): used to determine what metrics are appropriate for assessing business analysis performance and how they may be tracked.
upvoted 3 times
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rupakarthik
1 year, 2 months ago
BA performance improvements pg-48
upvoted 1 times
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