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Exam CCBA topic 1 question 349 discussion

Actual exam question from IIBA's CCBA
Question #: 349
Topic #: 1
[All CCBA Questions]

A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process. How can the BA use the manual?

  • A. Ignore the manual's information when creating the BPM since it is about a different situation
  • B. Identify the discrepancies in process between the manual and the workshop results and resolve these with stakeholders
  • C. Create a new version of the manual based on the original
  • D. Rely on the manual to create the BPM and ignore the interview results because no single stakeholder has the whole picture of the process
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Suggested Answer: B 🗳️
by keyss at Nov. 28, 2024, 3:14 p.m.

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keyss
1 month, 1 week ago
Selected Answer: B
B. Identify the discrepancies in process between the manual and the workshop results and resolve these with stakeholders
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