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Exam CCBA topic 1 question 509 discussion

Actual exam question from IIBA's CCBA
Question #: 509
Topic #: 1
[All CCBA Questions]

An organization's board of directors has funded a new mobile application to support external customers. The business case was developed with emphasis on objectives to broaden the organization's brand and increase customer engagement. The business analyst (BA) is reviewing a group of user stories with the product owner. One of these user stories is: "As a customer service representative, I need to enter my time on the mobile application so that I can leave work to pick up my sick daughter from school". The product owner wants to take advantage of this opportunity to provide the staff a way to enter their time away from the office and create an interface to the Payroll application. How must the BA evaluate alignment with the existing scope?

  • A. Add the functionality to the list of requirements
  • B. Review business objectives and determine potential value
  • C. Suggest that the story be included with a change to solution scope or be removed
  • D. Ask the product owner to rank this user story against the existing product backlog
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Suggested Answer: A 🗳️

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Abdu2024
4 weeks ago
Selected Answer: B
By reviewing the business objectives and assessing the potential value of the new functionality, the BA can determine whether the proposed user story aligns with the overall goals of the mobile application and the organization's strategy. This evaluation will help inform whether the functionality should be included, adjusted, or set aside based on its contribution to broadening the brand and increasing customer engagement.
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17b7c4c
1 month, 1 week ago
Selected Answer: C
BABOK Section 5.1.3: Assess Requirements Changes, when evaluating new requirements or user stories that may not align with the existing scope, the business analyst (BA) should consider whether the change requires an update to the solution scope. The user story presented does not directly align with the project’s initial objectives—broaden the organization’s brand and increase customer engagement—as it focuses on an internal function for customer service representatives rather than enhancing external customer interaction.
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